Travelled down to London yesterday and stopped overnight in a Travel Lodge.  Given how Brexit is dominating the news it was interesting to note that not one of the staff we met appeared to be British. Who is going to fill all the jobs in the hospitality industry, National Health, care industry, if we reduce immigration like the Brexiteers want to do?

Customer service award for the day goes to the young lady on the hotel Reception who when I asked where the nearest shop was located so I could go and get some milk, said I can give you some.  She then proceeded to ask if I wanted a cup full or a full bottle and if I would prefer skimmed milk or Soya milk.  As Andy Hanselman would say its all about empowering your staff to act and teaching them how to delight your customers.